Promosi, Electronic Word of Mouth dan Persepsi Keamanan terhadap Minat Beli melalui Kepercayaan Konsumen sebagai Variabel Intervening

Abstract

This research aims to analyze the effect of promotion, electronic word of mouth, and perceived security to purchase intention
with consumer trust as an intervening variable. This research is quantitative. The data collection method used a questionnaire
with a sample of 100 shopee consumers in Padang. The analytical method used is Structural Equation Modeling (SEM)
analysis based on Partial Least Square (PLS) with SmartPLS software version 3.3.3. The results showed that Promotion has a
positive and significant effect on consumer trust. Electronic word of mouth has a positive and significant effect on consumer
trust. Perceived security has a positive and significant effect on consumer trust. Promotion has a positive and significant
effect on purchase intention. Electronic word of mouth has a positive and significant effect on purchase intention. Perceived
security has a positive and significant effect on purchase intention. Consumer trust has a positive and significant effect on
purchase intention. Promotion through consumer trust has a positive but not significant effect on purchase intention.
Electronic word of mouth through consumer trust has a positive but not significant effect on purchase intention. Perceived
security through consumer trust has a positive but not significant effect on purchase intention. It means consumer trust is not
mediate the influence of promotion, electronic word of mouth, and perceived security on purchase intention